What customers say about us
(4.9 of 5)
- 43 Reviews
Most Recent Reviews
(4.9 of 5)
- 43 Reviews
May 11, 2024
Alex G
5/
5stars
They are the best team ever, the most helpful in the company. I have ever seen.. just wow!!
Source:
Google
May 2, 2024
Adela M
1/
5stars
I feel mocked at this storage ! Staff are very unkind, I left the storage unit around the 7th of April and I paid for the storage place around the 28th of march and I didn’t really needed to use it for the rest of the month of April and I wanted to see if could get my money back! Since I paid they said that they won’t be giving me the money towards the ending the use of the storage unit! April for some unknown reason. I forgot to get my locker from the unit for the whole April moth, and they advice me that I own $21 for leaving the lock the because they thought I left stuff, and I arrived there to today to see if I can get my locker back and the front counter stuff said to me that the locker has being removed long ago so I am just confused why I have to come in to the storage unit for, they didn’t told me they removed it! I just came in from the weather and I try to wash off my clothes from water and the were mimicking and laughing at me! And I am not understanding why I need to pay since the locker has being removed already? And they said that my bill was $28 but one of the front counter said I will be nice to you and only let you pay $21! I find this place really unfair! I won’t be coming back to this place!!! Howard storage place treat me much better than this place!
Source:
Google
Responded on May 9, 2024
Dear Adela, we are sorry to hear about your experience. We pride ourselves in maintaining the highest quality standards for our customers. Your feedback is valuable, and we're taking steps to ensure better communication and service in the future. Once again, thank you for bringing this to our attention we appreciated your review.
Storage King Brookvale Management
February 20, 2024
Eugene d
5/
5stars
Nothing but excellent service from them. They are flexible given my circumstances in changing the required storage size until the last day (if available). Breath of fresh air to have good customer service again! Cannot say the same about other storage places nearby....
Source:
Google
Responded on February 22, 2024
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Brookvale Management
February 17, 2024
David A
5/
5stars
Excellent modern bright clean facility with great staff! What more can one say
Source:
Google
Responded on February 19, 2024
Thanks for the great review, David. It is a pleasure to be of service.
Storage King Brookvale Management
January 20, 2024
Linda G
5/
5stars
Great storage company. . Staff are really helpful. The facility is super clean, easy to access and pricing was very competitive. Highly recommended
Source:
Google
Responded on January 21, 2024
Hello Linda, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
September 1, 2023
PL M
5/
5stars
Excellent facility, easy to access, staff were helpful and efficient. 2 weeks notice which is reasonable. Would use again.
Source:
Google
Responded on September 4, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Brookvale Management
April 6, 2023
victor v
5/
5stars
Godwin has been super helpful showing me the available spaces, good quotes and a lot of facilities contracting the space, thanks man!!!
Source:
Google
Responded on April 10, 2023
Hello Victor, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
November 17, 2022
mayla p
5/
5stars
Very friendly stuff, good facility, easy access.
The Only negative part is the actual storage inside has no roof and no light therefore is dark to go through your items. But overall 5/5. Thank you Stephanie you were excellent in communication and your friendly service.
Source:
Google
Responded on November 20, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Brookvale Management
May 20, 2022
Bill W
5/
5stars
I made a mistake and put some stuff in a Kennards, which turned out to be a nightmare. I got the rest of it to Storage King in Brookvale with help from Peter and the experience was 180 degrees different. Place is nice, competent, accommodating, and business is taken care of with a minimum of fuss. Many thanks for the help and professionalism.
Source:
Google
Responded on May 30, 2022
Thanks for the great review, Bill. It is a pleasure to be of service.
Storage King Brookvale Management
December 9, 2021
5/
5stars
Responded on December 16, 2021
Hi, Thank you!
Storage King Brookvale Management
November 18, 2021
Seaton M
5/
5stars
Peter was super helpful.
I had thought about storage from time to time and found it to be far easier and convenient than I had thought.
Customer service was great, even though it’s a large brand name I found that Peter was very down to earth
Thanks guys!
Source:
Google
Responded on November 21, 2021
Hello Seaton, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
October 10, 2021
Luke M
5/
5stars
Responded on October 11, 2021
Hi Luke, Thank you!
Storage King Brookvale Management
June 7, 2021
Olivia H
5/
5stars
I came to Storage king looking for a storage unit at such short notice (within the hour). Natalie helped me with organising my unit, removalists, provided a lock, picked up my call instantly, the list really goes on. I could not have asked for more of a welcoming person to be the face of Storage King in my eyes. She made me feel calm and welcome, and was extremely helpful. I’m sure all of the staff are lovely but I’m glad Natalie was to help me at such a stressful time. I just wanted to say thank you, as I am very young woman and had no clue what to do and was extremely stressed. Natalie was there within minutes organising everything for me.
Thank you Natalie.
Source:
Google
Responded on June 8, 2021
Hello Olivia, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
March 15, 2021
Caitlin S
5/
5stars
Peter was so calm and helpful in a time when I was overwhelmed and stressed. He made the process so unbelievably easy for me and was very patient and understanding. I definitely did not thank him enough while I was in the store. I would highly recommend to anyone!
Source:
Google
Responded on March 17, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Brookvale Management
March 14, 2021
ross q
5/
5stars
Fantastic service and people.
Source:
Google
Responded on March 15, 2021
Hi ross, Thank you for the great review!
Storage King Brookvale Management
February 27, 2021
Kristina C
5/
5stars
New facility, very clean, pin code access to the premises allowing you to go to your storage locker almost anytime. Big trolleys to help you move your items and the free use (1 time) of their box truck. Staff super friendly and helpful, you can even buy moving supplies from them. Highly recommended⭐⭐⭐⭐⭐
Source:
Google
Responded on March 2, 2021
Hello Kristina, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
January 31, 2021
Christian R
5/
5stars
Responded on February 2, 2021
Hi Christian, Thank you!
Storage King Brookvale Management
January 23, 2021
Mike R
5/
5stars
Responded on January 25, 2021
Hi Mike, Thank you!
Storage King Brookvale Management
January 4, 2021
Pierre-yves R
5/
5stars
Responded on January 14, 2021
Dear Pierre-yves, We really appreciate you taking the time to share your rating with us.
Storage King Brookvale Management
December 23, 2020
Adam B
5/
5stars
Definitely a royal experience @ Storage King Brookvale, incredible service from knowledgeable staff, ultra modern state of art facilities to store our business & household gear @ value pricing!
Source:
Google
Responded on January 14, 2021
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Brookvale Management
November 15, 2020
K D
5/
5stars
Responded on November 16, 2020
Dear Kim, We really appreciate you taking the time to share your rating with us.
Storage King Brookvale Management
September 4, 2020
Peter S
5/
5stars
Responded on September 7, 2020
Hi Peter, Thank you!
Storage King Brookvale Management
August 10, 2020
Steve P
5/
5stars
Responded on August 14, 2020
Hi Steve Pink, Thank you!
Storage King Brookvale Management
May 24, 2020
guido g
5/
5stars
Responded on May 29, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Brookvale Management
April 30, 2020
Yvonne B
5/
5stars
Staff were very helpful. Arranged a larger storage space at short notice. They took the time to explain everything and walked us through the security access to our storage unit. Would definitely recommend them to anyone needing storage.
Source:
Google
Responded on May 14, 2020
Hi Yvonne
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management
April 1, 2020
Renee G
5/
5stars
Excellent customer service! I had a good experience with Aaron last Saturday when securing storage. Very nice and professional. Highly recommended!
Source:
Google
March 20, 2020
tech
5/
5stars
I found Ed to be friendly and professional. Ed clearly is a people person and i think storage king are very lucky to have staff like Ed within there organisation. Highly recommend, AAA+ service. Thanks again.
Source:
Google
March 14, 2020
Peter A
5/
5stars
Responded on March 16, 2020
Hi Peter
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management