What customers say about us
(4.4 of 5)
- 70 Reviews
Most Recent Reviews
(4.4 of 5)
- 70 Reviews
March 24, 2024
Helen W
5/
5stars
Great service. Lovely helpful staff. Made our very stressful move much easier leaving us worry free that our belongings were safe and sound. Highly recommend
Source:
Google
Responded on March 24, 2024
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Belconnen Management
February 12, 2024
Greg S
4/
5stars
Overall a good experience with storage King Belconnen. I’ve rented storage for a one bedroom flat-sized unit, and not everything has fit in, so the opportunity to upsell me a larger unit was missed. Good space though including the height, easy to locate and access (though public side of the security gates is quite tight for parking and entering if the site is busy), well-kept and clean unit.
Slight concern over the pricing structure, still haven’t worked out the invoice. The figure I’ve been charged on the first invoice doesn’t match any verbal discussion about the price. Will be interested to see the ongoing charge from the third month, following the application of a $50 rebate in month two.
Source:
Google
Responded on February 13, 2024
Dear Greg, We really appreciate you taking the time to share your rating with us.
Storage King Belconnen Management
February 1, 2024
Harks G
5/
5stars
Great service and response to all of my queries. Callum was very polite on the phone and equally polite and professional in person. Renting a storage unit was super quick and efficient. Excellent service, thanks team.
Source:
Google
Responded on February 5, 2024
Thanks for the great review, Harks. It is a pleasure to be of service.
Storage King Belconnen Management
January 29, 2024
Geoff D
5/
5stars
Really helpful - easy to do business.
Recommended.
Source:
Google
Responded on January 29, 2024
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Belconnen Management
January 29, 2024
Alexandra S
2/
5stars
Unprofessional & unhelpful. An incident had occurred and we emailed staff for assistance. Due to this happening outside of staff hours, we had to wait for the next morning to speak to someone in person. Something was lost and we share with a staff member of what has happened. Staff member bluntly responds “we highly doubt it was taken”, not an ounce of sympathy or offering assistance at all. They mentioned they would call us at 12pm about the matter, they did not so we called and they said “oh sorry 12:30” …and they did not. By this time we had been waiting for a response and called once again at 4:30pm - before closing. We were then slapped in the face with “we cannot help with the situation. Appalled at this companies customer service!
Source:
Google
Responded on January 30, 2024
Hi Alexandra, thank you for posting a review and we’re sorry to hear that you have lost your phone in our facility. Our staff onsite did everything that they could to locate it. Unfortunately, we are unable to find it. Please feel free to reach out to us if there is anything we could assist.
Storage King Belconnen Management
December 15, 2023
Richie L
1/
5stars
Never ever Trust this Company as right on the 3 Month Mark they will break into your Storage Facility and sell your things. Absolutely Disgusting Company, I have lost all of My Things that belong to My Late Wife, just because I had forgotten to pay the Storage Rental for this period.
Source:
Google
Responded on December 21, 2023
Hi Richie
First and foremost, we want to extend our deepest condolences for the loss of your late wife, and we understand how important the belongings stored in our facility must have been to you.
Our team attempted to contact you on several occasions over many months without success, or reply. We could only assume you had abandoned your items. As you can understand, we cannot store items in our facility indefinitely without charge. Had you contacted us, we could have avoided this unfortunate outcome.
Storage King Belconnen Management
December 5, 2023
Lester J
5/
5stars
Efficient and friendly
Source:
Google
Responded on December 5, 2023
Hi Lester, Thank you for the great review!
Storage King Belconnen Management
November 26, 2023
Alan S
5/
5stars
So far, so good
Source:
Google
Responded on November 28, 2023
Hi Alan, Thank you for the positive feedback!
Storage King Belconnen Management
November 21, 2023
Jenny P
5/
5stars
I can highly recommend using Storage King Belconnen. Callum has been super supportive, very helpful and made the whole process of relocating and having my furniture in storage much less stressful than I was expecting it to be.
Source:
Google
Responded on November 21, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Belconnen Management
October 13, 2023
Pia A
5/
5stars
Excellent customer service!
Source:
Google
Responded on October 17, 2023
Hi Pia, Thank you for the positive feedback!
Storage King Belconnen Management
August 30, 2023
Christopher B
5/
5stars
Excellent service & great price
Source:
Google
Responded on September 4, 2023
Hi Christopher, Thank you for the positive feedback!
Storage King Belconnen Management
August 27, 2023
Luke S
5/
5stars
Service was so quick and easy, very professional.
Source:
Google
Responded on September 1, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Belconnen Management
August 19, 2023
Marji C
5/
5stars
Responded on August 22, 2023
Hi Marji, Thank you!
Storage King Belconnen Management
August 13, 2023
Warren C
5/
5stars
Responded on August 14, 2023
Hi Warren, Thank you!
Storage King Belconnen Management
July 23, 2023
PRARIDSARA Y
1/
5stars
Bad when you don't use their storage anymore. They will try to take advantage from you as much as they can before you pay off Bad front receptionists and useless. I'm so disappointed because I had been pay quite bit more money to rent their storage for 7 months but not anymore with them in future.
Source:
Google
Responded on July 25, 2023
Hi Praridsara, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Belconnen Management
July 5, 2023
Jane C
5/
5stars
I was worried about how to get a sewing machine safely from Canberra to Salamander Bay. Callum at Belconnen, and Michael at Mitchell, made it happen without drama. They both went out of their way to assist. Communication every step of the way was excellent. Friendly assistance from Rob at Salamander made it a perfect transit.
Thank you gentlemen for all your help. I appreciate it.
Source:
Google
Responded on July 7, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Belconnen Management
July 1, 2023
Denise S
5/
5stars
Very welcoming, good sign-up process. Convenient location and good security.
Source:
Google
Responded on July 7, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Belconnen Management
June 18, 2023
PATRICIA N
5/
5stars
I walked in late afternoon and made enquiries of space and costs and was attended to, most professionally.
All I wanted to know, was thoroughly explained to me and presented upfront; very especially, an insurance premium that I would independently decide on, based on my needs.
With a most competitive pricing and convenience of location with ease of access, I had to look no further.
I had walked in with intending to find out more after having done the basic search online. I had to look no further!
Their friendly and respectful staff made my visit comfortable, being open to more of my questions on length of storage time and incurring any addtional costs and answered me very clearly. I was reassured from the answers given that I was at the right place!
I was pleasantly offered that if needed, they even had their very own transport contacts for my move of items and an immediate contact was made by Callum, the Manager attending to me.
All in all, the space I needed with a most competitive pricing, ease of move and being attended to with prompt and friendly advice, I moved my items in storage, to Kings Storage at Belconnen the very next morning.
I would strongly recommend them to anyone seeking storage and say look no further!
Source:
Google
Responded on June 19, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Belconnen Management
April 10, 2023
Nilima
5/
5stars
Excellent service! Thank you.
Source:
Google
Responded on April 11, 2023
Hi Nilima, Thank you for the positive feedback!
Storage King Belconnen Management
February 19, 2023
S W
5/
5stars
Great rates and brilliant advice from the staff. Well run facility.
Source:
Google
Responded on February 20, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Belconnen Management
February 13, 2023
Greg N
4/
5stars
Staff are always great to deal with.
Source:
Google
Responded on February 14, 2023
Hi Greg, Thank you for the positive feedback!
Storage King Belconnen Management
January 19, 2023
Sally C
5/
5stars
Affordable, well located and good facility. Highly recommend.
Source:
Google
Responded on April 4, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Belconnen Management
September 8, 2022
Ang S
5/
5stars
Storage King and Belconnen are exceptional. I have a long-term ongoing storage unit and I could not be more thrilled. They are highly responsive and very understanding of any requests and support that I need from them.
Source:
Google
Responded on September 9, 2022
Dear Ang, We really appreciate you taking the time to share your rating with us.
Storage King Belconnen Management
July 26, 2022
Drew I
1/
5stars
Car has to be registered to be able to park it there and not use it what a joke so you have to continue to out rego on a car your not using and pay to store it will not recommend this place to anyone at all
Source:
Google
July 3, 2022
ANDREW C
5/
5stars
Being at storage king for 10 years excellent service All-ways. A trusted company.
Source:
Google
Responded on April 24, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Belconnen Management
May 16, 2022
Suzi D
5/
5stars
Responded on May 30, 2022
Hi Suzi, Thank you!
Storage King Belconnen Management
May 1, 2022
Veecee E
5/
5stars
Storage King Belconnen are super helpful. Their units are secure, clean and well maintained, and I wouldn’t hesitate to use them again.
Source:
Google
Responded on April 8, 2022
Hi Veecee, Thank you!
Storage King Belconnen Management
April 9, 2022
Margaret M
5/
5stars
Responded on May 30, 2022
Hi Margaret, Thank you!
Storage King Belconnen Management
March 17, 2022
Danny C
4/
5stars
Responded on April 8, 2022
Hi Danny, Thank you for the rating!
Storage King Belconnen Management
February 28, 2022
Vic A
4/
5stars
Responded on March 15, 2022
Hi Vic, Thank you!
Storage King Belconnen Management